FAQ’s
Are you seeking information about NUK’s products or need online order delivery and tracking assistance? You’ve definitely come to the right section. Please have a look at the FAQ sections provided below to find the answer to your current questions.
QUESTIONS/ANSWERS
Frequently Asked Questions
What Can I Do If I Haven’t Received My Order?
Kindly check your order by following the steps below:
- Open the order email notification you received
- Click on the order tracking link, which will take you to the Sky Express website
- Enter your order tracking/reference number in the https://www.skyexpressinternational.com/ website to track your order
Orders are usually delivered within 1 to 3 working days. However, if your order was not delivered in time, kindly contact us by filling the 'contact us' form, and we will contact you within 48 hours.
How Can I Change / Cancel My Order?
Kindly contact us at +971 4 20884 within the same working day as your order placement. No changes or cancellations can be processed after this time, or once delivery is underway. If you still wish to change your order after the delivery has commenced, please refer to our “RETURN & EXCHANGE” policy.
If you paid by credit or debit card, the amount will be refunded directly to your account. Please note that the reflection on the amount to your account is dependent on your bank's processing procedures.
Does The Website Offer The Same Promotions On NUK Products As Physical Stores?
The NUK.AE website may share different offers than other retailers at any point in time.
For the latest online offers, please visit the promotional pages on our website.
What Types of Delivery Services Do You Offer?
Standard delivery is done within 1 to 3 days. Free delivery applies on orders equivalent to or above AED 50. Standard delivery charges will apply on orders valued under AED 50.
Which Courier Company Do You Work With?
The courier company delivering your order is Sky Express International.
You can track your order at any time through the following:
- Sky Express International portal: skyexpressinternatonal.com
- Using the “Order Track” option under “My Account” when you’re signed in,
or “Track Your Package” directly through the Sky Express International portal.
How Can I Process a Return Or Exchange?
Orders can be returned and exchanged within 7 days of delivery. Please email us at info@nuk.ae (mail subject: return & exchange) to initiate any returns or exchanges by attaching the original invoice.
The Refund process might take up to:
20 days for some banks
5 to 7 working days for (credit card Visa or Master card )
10-15 working days for a debit card.
If the refund is not received by the cardholder after 15 working days, please contact us on info@nuk.ae with mail subject refunds
Any Questions? Ask Us!!
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